Privacy Policy
Last updated: October 2026
This Privacy Policy describes how Cedralume Digital Inc. ("Cedralume", "we", "us", or "our") collects, uses, and handles personal information when you visit cedralume.com or submit an access request through the platform.
1. Who We Are
Cedralume Digital Inc. is a company registered in Canada, operating an AI platform and digital workspace at cedralume.com. Our registered address is 1000 De La Gauchetière Street West, Suite 900, Montréal, QC H3B 4W5, Canada. You can reach us at [email protected] or +1 (514) 555-0147.
2. Information We Collect
We collect personal information that you provide directly to us, including:
- Name and email address submitted through the access request or contact form
- The content of messages and inquiries you send to the support team
- Information submitted as part of the platform onboarding process
- Technical information such as browser type, device type, and pages visited on cedralume.com, collected automatically through standard web server logs
We do not collect payment card numbers, account credentials for third-party services, or sensitive identification documents through this website.
3. How We Use Your Information
We use the information we collect to:
- Review and process access requests submitted through the contact form
- Communicate with you about your request, including follow-up questions from the support team
- Provide and improve the Cedralume platform and digital workspace
- Respond to support inquiries and resolve platform issues
- Maintain records of communications as required for operational purposes
- Understand how the website is used in order to improve user experience
4. Legal Basis for Processing
We process personal information on the following grounds: your consent where explicitly provided; the performance of a contract or pre-contractual steps at your request; our legitimate interests in operating a secure and functional platform; and compliance with applicable Canadian law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial equivalents.
5. Sharing of Information
We do not sell your personal information. We may share information with third-party service providers who assist us in operating the website and platform, subject to confidentiality obligations. We may also disclose information where required by law or to protect the rights and safety of Cedralume, its users, or the public.
6. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Access request records are retained for a minimum of twelve months following the outcome of the review.
7. Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of data we hold about you. To exercise any of these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law.
8. Cookies and Tracking
Cedralume's website may use essential cookies to maintain session state. We do not use third-party advertising cookies. You can disable cookies in your browser settings, though this may affect how certain parts of the site function.
9. Security
We apply reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, or loss. No method of electronic transmission is entirely secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted at this URL with a revised date. We encourage you to review this page periodically.
11. Contact
For privacy-related questions or requests, contact us at:
Cedralume Digital Inc.
1000 De La Gauchetière Street West, Suite 900
Montréal, QC H3B 4W5, Canada
Email: [email protected]
Phone: +1 (514) 555-0147